Google Enterprise Premier Partner Tempus Nova, Inc. will now be providing Customer Success Services (CSS) for G Suite, approved by Google. The CSS program provides proactive support, consultative services and communications via product updates and in-person events. CSS also provides access to Google’s Premium Customer Network (PCN), a Google Group designed for product discussions and Q&A. To deliver Google Enterprise’s high-caliber services offering, Tempus Nova must be a G Suite Premier Reseller that has met criteria specified by Google for delivering a consistently high standard of support and advisory services for G Suite.
The CSS program is designed as a value add for customers that would like the option of ongoing advisory services following a deployment. CSS also serves as an advice and consultancy platform to assist with change management and provide G Suite usage guidance to customers. Finally, CSS offers enhanced 24/7 technical support targeted to the customer’s business needs and prioritizes responses to support issues.
Tempus Nova is dedicated to delivering this new program as a successful and valuable asset for customers desirous of ongoing professional services following their deployment. To support this new program, Dave Jackson has been engaged as the first Customer Success Manager (CSM) for one of our largest commercial customers. Dave Hill, Senior Program Manager, has been providing consultative services for one of our largest State customers, and Phil Behmer, Senior Technical Engineer, has been tasked with defining the service tower components in the CSS program to ensure our customers have the best possible support experience.
“The CSS offering will enable Tempus Nova to strengthen our relationship with our customers, deliver ongoing consultative services long after deployment, and provide visibility into our customer’s broader technology needs.” — Didi Dellanno, Vice President, Tempus Nova, Inc.
About Tempus Nova
Tempus Nova, Inc. is a Google Enterprise Premier Partner and authorized G Suite Reseller. We specialize in Google enterprise cloud solutions, G Suite implementations, cloud computing, and application development. Founded in 2001, Tempus Nova has a proven track record of consistently delivering projects on time and on budget. Additional information about Tempus Nova may be found at tempusnova.com.
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